RETURNED AND REFUND
Our policy provides a term:
- 3 DAYS: 5000 THOUSAND SHOTS
- 5 DAYS: 8000 THOUSAND SHOTS
If 3 to 5 days have passed since the date of receipt of the item, unfortunately we cannot offer you any refund or exchange. In order for it to be eligible for return, the item must be intact and in the same condition in which you received it. It must also be in its original packaging. Once your return has been received and inspected, we will send you an email to let you know that the item has been received. We will also notify you of the approval or rejection of your refund request. If your request is approved, the refund will be processed and a credit will be automatically applied to your original card or payment method, within 10 days. If you haven't received a refund yet, first double check your bank account. Then contact the credit card company; It may take some time for the refund to be formally registered. Then contact your bank. There is often some processing time for registering for a refund. If you have already followed these steps and have not received your refund yet, please write to us at the following address: Info@thekingvaper.com .. Only full-price items can be refunded. Unfortunately no refund is possible for sale items. We only replace items if defective or damaged. If you need a change with the same item, please email us at Info@thekingvaper.com. Send the item to the following address: Via Vicolo E, 7, Ciserano, Bergamo, 24040 Italy.
GIFTS
If at the time of purchase the item was marked as a gift and shipped directly to you, you will receive a voucher corresponding to the return value. Upon receipt of the returned item, the gift card will be emailed to you. If the item was not marked as a gift at the time of purchase, or if the gift giver has had the order shipped to deliver it to you in person, we will send a refund to the gift giver and it will become aware of your return. To return, ship the product to the following address: Via Vicolo E, 7, Ciserano, Bergamo, 24040 Italy. I Shipping costs for the return of the item will be borne by you.
Shipping costs are not refundable. If you receive a refund, the return shipping costs will not be included in the refund. Depending on the country you live in, the time it takes for your replacement product to be delivered may vary. If you need to ship an item worth more than € 75, consider using a tracked shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.
